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ETFO and AODA Compliance


​The Accessibility for Ontarians with Disabilities Act (AODA), 2005.

​Ontario’s accessibility laws and standards, our action plan and progress in becoming accessible for people with disabilities by 2025.

The Act aims to make Ontario barrier-free by 2025, by developing accessibility standards in five areas:

  1. Customer service,
  2. Employment,
  3. Information and communications,
  4. Transportation, and
  5. Design of public spaces.

The ETFO provincial office is committed to excellence in serving people with disabilities when visiting the provincial office or communicating with our staff.

You can visit the Ministry of Community and Social Services website for further information about the Act.

ETFO's Accessible Customer Service Policy - Updated May 2019

ETFO has developed a policy about providing goods and services to people with disabilities: PDF |Word.

In accordance with the Act, ETFO provincial staff received customer service accessibility training during the fall of 2014 that included:

  1. Review of the AODA and requirements of the customer service standard.
  2. How to interact and communicate with persons with various types of disabilities.
  3. How to interact with persons with disabilities who use an assistive device.
  4. How to interact with people with disabilities who require the assistance of a guide dog or other service animal.
  5. How to interact with people with disabilities who are accompanied by a support person.
  6. What to do if a person with a disability is having difficulty accessing ETFO’s goods or services.
  7. Training on ETFO’s policies, practices, and procedures relating to the provision of goods or services to people with disabilities.
  8. How to provide notices about any temporary disruptions in services.

Newly hired staff receive AODA training as part of their orientation to the organization.

ETFO's Multi-Year Accessibility Plan - Updated 2017​

In accordance with the Integrated Accessibility Standards and the Accessibility Standards for Customer Service Regulation, ETFO has compiled an accessibility plan and policies:PDF |Word. The plan outlines the policies and actions that ETFO will put in place to improve opportunities for people with disabilities.